Refund policy
30-Day Happiness Guarantee
At Wander Threads, we want you to love your gear as much as we love a perfectly timed snack break on the trail. If something's not right, we'll fix it. No drama, no runaround.
Don't love it? We've got you.
If you're not happy with your tee before its first wash, we'll refund you, whether it's unworn or just tried on. No need to send it back. Donate it or pass it on to a friend.
Once it's been through the wash, our guarantee still covers print, material and workmanship defects (see Look after your tee below).
Wrong item, damaged or defective?
If we sent the wrong item, or your tee arrived damaged or with a print or material defect, we'll ship you a new one straight away.
Doesn't fit?
Tell us the size you need and we'll send a replacement in that size. You can keep the original.
Look after your tee
Our guarantee covers problems with printing, materials and workmanship. It doesn't cover fading, shrinking or damage caused by washing or drying outside our care instructions:
- Wash: Cold or warm, up to 30°C (86°F), gentle cycle. Turn inside out.
- Bleach: Do not bleach
- Dry: Tumble dry low heat only, or hang dry
- Iron: Low heat only, never directly over the print
- Dry clean: Do not dry clean
Pro tip: follow these and your tee will outlast your New Year's resolution to "hike more."
How to reach us
You've got 30 days from your purchase date to get in touch. Email support@wanderthreads.co with:
- Your order number
- What went wrong, and whether you'd like a refund or a replacement (include the size if it's a fit swap)
- Photos of the item if it's damaged, defective or the wrong item
We're humans, you're human. Let's figure it out together.
The fine print
Requests must be made within the 30-day window. A replacement doesn't restart or extend that window. We may update this policy from time to time, and the latest version will always be on this page.